1Who We Are
Contact: [email protected].
2Information We Collect
We collect information provided when you purchase, register, participate or contact us. This may include your name, email address, account identifiers, purchase records, course activity and support messages.
When you use community spaces or attend meetings, we may receive your display name, messages, contributions and relevant moderation records. Your voice and video are shared with meeting participants when you enable them.
We may also process technical information and cookie preferences through the platforms we use.
3How We Use Your Information
We use your information to:
- Manage purchases and provide course access.
- Deliver sessions and customer support.
- Operate and moderate our community.
- Prevent fraud, protect users and enforce our terms.
- Meet legal and accounting obligations.
- Send marketing where legally permitted.
Our legal bases include performing a contract, complying with legal obligations, legitimate interests in operating and protecting our services, and consent where required. When relying on legitimate interests, we consider your rights and expectations.
5International Processing
Our platforms may process information outside the UK. Where RR Academy makes a restricted international transfer, we must ensure the required legal safeguards are in place.
6Security and Retention
We take appropriate measures to protect information and limit access. No online service is completely secure.
We keep information only as necessary to provide services, fulfil legal obligations and address disputes or security concerns. Each platform also applies its own retention arrangements.
8Children and Session Recordings
Where children use our services, we collect only information appropriate to delivering and protecting those services. A parent or guardian must complete any purchase or consent process required by law.
Users must meet each platform’s age requirements.
If we intend to record a session, we will explain the purpose, who can access it and how long it will be kept beforehand, and obtain consent where required. Promotional use requires separate appropriate permission.
9Your Rights
Subject to applicable conditions, you may request access, correction, deletion, restriction or transfer of your information, and object to certain processing.
You can object to direct marketing at any time. Where processing relies on consent, you may withdraw it without affecting earlier lawful processing.
Contact [email protected] to exercise your rights. We may need to verify your identity and will respond within the applicable legal deadline.
10Changes and Contact
We may update this policy when our practices change and will notify you where required. An update does not replace consent where consent is necessary.
For privacy questions or requests, email [email protected].